Posted Sep 9 2010 10:30 AM by Scott Cunningham
Be careful in what business operations you elect to support via hosted services. You may get such a letter that will send you scrambling for alternatives.  It is simply a business decision Sage has to make, they can't support a money losing offering forever. If your, the customers', business is negatively impacted, sorry; that is not Sage's problem.  
 

Date: August 27, 2010

Dear Valued Customer,

We regret to inform you that the ePeachtree service will no longer be available as of November 30, 2010. The ePeachtree service runs on a platform that will not be supported going forward, therefore we are retiring the product line.

We at Sage value you as a customer, and apologize for any inconvenience this may cause you. 

If you are due a refund, you can expect it to be refunded to the credit card on file with us for your account within 6-8 weeks for the ePeachtree service. In an effort to make this transition easier for you, we are offering:

Sage Peachtree Complete Accounting software at no cost.

If you choose to accept the desktop version of Sage Peachtree software – Sage Peachtree Complete Accounting single-user or multi-user version – at no cost, we will also provide you with 30 days of free support which includes extracting and converting your ePeachtree lists and balances information into Sage Peachtree Complete Accounting, as well as assistance with installation and setup.

Sage Peachtree Complete Accounting has even more functionality than ePeachtree including:

  • job costing functionality to track project costs and revenue
  • depreciation tracking for up to 200 fixed assets
  • additional reports to help make better business decisions
  • terminal services for remote users

For more information about this product, see http://www.peachtree.com/productsServices for a list of features or call 877-481-0341 for your free downloadable version of Sage Peachtree Complete Accounting software.

Extract your data from ePeachtree by November 30.

If you do not wish to convert your data to Sage Peachtree Complete Accounting, you can manually extract your ePeachtree data by following the instructions in KnowledgeBase Library article: ePeachtree Data Export Overview.  We recommend that you start the process today to ensure the availability of your data.

Should you have any further questions or concerns, please call us at 877-481-0341.

Sincerely,

Sage Peachtree Customer Service

 


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